Quick-reference guides for safer, smarter trading on TRUZH. Bookmark this page and come back whenever you need a refresher.
TRUZH tip: The safest trades happen when both sides communicate clearly, stay on-platform, and meet in public. These cards summarise everything you need to trade with confidence.
Keep it on-platform
Always use TRUZH in-app chat and supported payments. Never move conversations to WhatsApp, Telegram, or email. You lose buyer protection the moment you do.
Meet smart
For local pickup, choose busy public places such as supermarkets, shopping centres, or police station forecourts. Bring a friend for high-value trades. Never invite strangers home.
Spot red flags
Be wary of prices that seem too good to be true, sellers who rush you, or anyone asking for payment before you have seen the item. Trust your instincts.
Pay the right way
Use TRUZH supported payment methods for buyer protection. Avoid bank transfers, cryptocurrency, or gift cards. These are irreversible and unprotected.
Ask before you buy
Always confirm condition, measurements, defects, and missing accessories. Request close-up photos of tags, serials, or any damage. A good seller will always respond honestly.
Check seller history
Look at the seller's completed trades, review score, and profile age. Verified community members and high-rated sellers are your safest bet.
Inspect on pickup
Never hand over money before inspecting the item. Check it works, matches the description, and has no undisclosed damage. Once money changes hands it is harder to dispute.
Photo quality matters
Use natural light and photograph all angles: front, back, sides, and close-ups of tags, serials, or defects. Accurate photos build trust and reduce disputes.
Be honest about condition
Describe defects clearly. Buyers appreciate honesty and it protects you from disputes. Use TRUZH condition labels: New, Like New, Good, Fair, or Poor.
Keep listings fresh
Update your listing if the condition changes or you have had offers. Archive sold items promptly so buyers are not disappointed by unavailable stock.
Package with care
For shipped items, use appropriate packaging and add tracking. Fragile items need bubble wrap and a rigid box. This protects you from item-not-received disputes.
Build your reputation
Leave honest reviews after every trade. Buyers and sellers who consistently earn great feedback get more visibility and trust on the platform.
Report anything suspicious
If a listing looks fake, a message feels like a scam, or a seller goes off-platform, report it immediately. Your reports keep the community safe for everyone.