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Find answers, learn the TRUZH way, and get the support you need. Our Help Center covers everything from your first transaction to advanced community features.
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Getting Started
Everything you need to know to begin your journey on TRUZH: creating your account, making your first transaction safely, and everything in between.
Buying on TRUZH
Learn how to find trusted items, communicate with sellers, pay securely, and receive your purchases with confidence.
Selling on TRUZH
Master the art of listing, pricing, communicating with buyers, and turning your unused items into value.
Communities & Clans
Understand the three-tier trust system that makes TRUZH different: Communities, Clans, and the Public Marketplace.
Trust & Safety
Protect yourself, recognise fraud, and learn how TRUZH keeps the marketplace safe for everyone.
Account & Profile
Manage your profile, verification, notifications, privacy settings, and account lifecycle.
Payments & Fees
Understand how payments work on TRUZH, the minimal commission structure, and accepted payment methods.
Disputes & Refunds
What to do when something goes wrong, from opening a dispute to receiving a refund or resolution.
Shipping & Delivery
How shipping works on TRUZH, seller responsibilities, and best practices for safe delivery.
Legal & Privacy
Your rights under Spanish law and GDPR, data protection, and the legal framework that governs TRUZH.
TRUZH Pro
Everything about TRUZH Pro: plans, features, subscription management, seller obligations, and the tools designed for sellers who mean business.
Popular articles
What is TRUZH?
Discover the community-first marketplace built on trust, verification, and meaningful connections.
Recognising common scams
Learn the warning signs of fraud so you can avoid it before it costs you.
Understanding the three-tier system
The core concept that makes TRUZH different from every other marketplace.
How to buy on TRUZH
A complete guide to finding, evaluating, and purchasing items safely.
How to sell on TRUZH
A complete guide to listing items and making successful sales.
Opening a dispute
When and how to open a formal dispute on TRUZH.
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