TRUZH is built around trust - and trust starts with how we handle your data. This Privacy Center summarizes our practices in plain language. The full legal text follows below.
Last updated: March 2026 · Compliant with EU GDPR
Everything we do with your data follows these three commitments.
Manage your privacy settings directly from your TRUZH account. Adjust notifications, personalization, and consent at any time.
Encrypted connections, secured servers, access controls, and regular security audits protect your data at every layer.
We collect data only when strictly necessary. When it's no longer needed, we securely delete or anonymize it.
TRUZH is the data controller responsible for your personal data under the EU General Data Protection Regulation (GDPR).
General enquiries
contact@truzh.comData protection
privacy@truzh.comWebsite
www.truzh.com
Registered address
Valencia, Spain
We collect only the data necessary to operate the marketplace and deliver our services to you.
Name, email, profile photo, password, preferences
University or workplace email domain
Photos, descriptions, prices, item condition
Chat content between buyers and sellers
IP address, browser type, OS, timestamps
Behavioral interaction data, page views
Note: TRUZH does not store full payment card numbers or credentials. All payment processing is handled by regulated third-party providers.
Every data-processing activity at TRUZH is justified under the GDPR. Here is the complete mapping.
| Purpose | Legal basis | GDPR Reference |
|---|---|---|
| Creating and managing user accounts | Performance of a contract | Art. 6(1)(b) |
| Enabling listings, chat, and marketplace activity | Performance of a contract | Art. 6(1)(b) |
| Platform security and fraud prevention | Legitimate interest | Art. 6(1)(f) |
| Customer support and dispute resolution | Legitimate interest | Art. 6(1)(f) |
| Analytics and personalization | Consent | Art. 6(1)(a) |
| Legal and tax reporting (e.g., DAC7) | Legal obligation | Art. 6(1)(c) |
We do not sell your personal data. Ever.
We share data only with the parties below, under strict data processing agreements:
Hosting, analytics, and email delivery platforms that process data on our behalf under strict data processing agreements.
Regulated third-party processors that handle online transactions. TRUZH does not store full card details.
Where required by law, including EU DAC7 reporting obligations for high-volume sellers.
We use cookies to operate and improve TRUZH. You have full control over which categories you accept.
If you are located in the European Economic Area (EEA) or a jurisdiction with equivalent protections, you have the following rights - and we will respond to any request within 30 days.
Request a copy of all personal data we hold about you.
Correct inaccurate or incomplete data at any time.
Request deletion of your data where legally permissible.
Limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Revoke previously given consent at any time.
To exercise any of these rights: Contact us at privacy@truzh.com
You also have the right to lodge a complaint with your national data protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.
When data is no longer required, it is securely deleted or anonymized.
Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission.
We implement encryption in transit and at rest, role-based access controls, regular security assessments, and incident response procedures. No method is 100% secure - if you suspect an issue, contact privacy@truzh.com immediately.
TRUZH is intended for users aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a minor has registered, the account will be suspended and the data deleted promptly.
Our data protection team is ready to help with any privacy question, request, or concern.
General enquiries: contact@truzh.com