These Terms govern your use of TRUZH. By creating an account or using our platform, you confirm you have read, understood, and agreed to them.
Last updated: March 2026 · Governed by Spanish law · EU GDPR & P2B compliant
TRUZH operates an online marketplace enabling registered users to list, discover, and exchange second-hand items locally. TRUZH acts solely as an intermediary between buyers and sellers and is not a party to any transaction between users.
TRUZH does not own, inspect, verify, or take responsibility for items listed on the platform. Buyers and sellers transact directly and accept full responsibility for their agreements.
To use TRUZH, you must be at least 18 years old and legally capable of entering into binding contracts under applicable law.
The TRUZH website, mobile applications, and all associated services.
Any registered individual using the platform.
Users offering or purchasing items respectively.
A listing visible only to verified members of a specific community (e.g. a university or workplace).
A listing visible only to members of a specific Clan, an admin-managed private group.
A listing visible to all registered users on the platform.
A user acting in a professional or commercial capacity, subject to EU P2B Regulation.
Any text, images, or other material submitted to the platform by users.
When creating an account, you agree to:
You are solely responsible for all activity conducted through your account. Each person may hold only one account unless expressly authorised by TRUZH in writing. We reserve the right to suspend or close accounts where false or misleading information has been provided.
When creating a listing, you represent and warrant that:
The following may not be listed on TRUZH under any circumstances:
TRUZH reserves the right to remove any listing that violates these rules without prior notice and without liability.
Certain features, including access to community-exclusive listings, require verification of your affiliation with a participating university or workplace. This is typically completed via a recognised institutional email domain.
Clans are private trading circles created and managed by an admin user. Membership is by admin invitation or approval, and any personal email may be used. Clan admins are responsible for moderating their group's content and behaviour in accordance with these Terms.
TRUZH may also request additional identity verification where required by law, regulation, or for trust and safety purposes. Failure to provide requested verification may limit your access to certain features.
Buyers and sellers communicate directly through TRUZH to agree on price, condition, and exchange logistics. TRUZH facilitates communication but is not responsible for the outcome of any individual transaction.
Within Communities and Clans, exchanges may be completed in person with cash or personal online payment methods, or optionally through TRUZH's secured payment system. In the Public Marketplace, all transactions must use TRUZH's secured payment system, which holds funds in escrow until the buyer confirms receipt.
Where online payments are enabled, they are processed by authorised third-party payment providers. TRUZH does not store full payment card details. A minimal service commission may apply to secured online transactions.
TRUZH does not guarantee the quality, safety, legality, or accuracy of any item listed on the platform. Users transact at their own risk.
All users agree not to:
Violations of this section may result in immediate account suspension or permanent termination.
TRUZH owns all intellectual property rights in the platform, including its design, software, branding, trademarks, and content produced by TRUZH. The TRUZH name and logo are registered trademarks in Spain.
When you submit content (such as photos or listing descriptions), you grant TRUZH a non-exclusive, royalty-free licence to use, display, and reproduce that content solely for the purpose of operating and promoting the platform.
You retain ownership of your content. You are responsible for ensuring you have the right to share any content you post.
TRUZH may suspend or permanently close accounts that:
In cases of serious violations, accounts and listings may be removed without prior notice. You may close your account at any time by contacting contact@truzh.com.
Users are personally responsible for understanding and fulfilling their applicable tax obligations in their jurisdiction.
Under EU Directive DAC7, TRUZH is legally required to collect and report certain seller information to tax authorities when regulatory thresholds are exceeded (typically more than 30 transactions or €2,000 in annual sales). Sellers meeting these thresholds will be notified and asked to provide relevant tax identification information.
Important: If you are unsure about your tax obligations, consult a qualified tax advisor in your country of residence.
If you sell on TRUZH in a professional or commercial capacity, EU Platform-to-Business Regulation (EU 2019/1150) applies. As a Business User, you are entitled to:
A dedicated contact channel for business-related complaints is available at business@truzh.com.
Creating an account and publishing listings on TRUZH is free of charge. A minimal service commission applies only to TRUZH-secured online payments. TRUZH Pro is an optional paid subscription with advanced features. All pricing is clearly displayed before you confirm any payment. We reserve the right to modify our fee structure with reasonable advance notice to users.
TRUZH provides the platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
To the maximum extent permitted by applicable law, TRUZH is not liable for:
Nothing in these Terms limits TRUZH's liability for fraud, gross negligence, or any liability that cannot be excluded by law.
These Terms are governed by and construed in accordance with the laws of Spain. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Spain, unless mandatory consumer protection law in your country of residence requires otherwise.
If you are a consumer located in the EU, you may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
TRUZH reserves the right to amend these Terms at any time. For significant changes, we will provide at least 15 days' notice via email or a prominent notice on the platform. Continued use of the platform after changes take effect constitutes your acceptance of the updated Terms.
Our legal team is available to clarify any clause or answer your questions.
Business users: business@truzh.com